Privacy Policy

Effective date: 2026-01-01 (replace with your actual effective date)

Overview

AnswerCheap (“AnswerCheap”, “we”, “us”) provides a call-answering and lead-capture service. This Privacy Policy describes how we collect, use, share, and retain information when you visit our website or use the product.

This policy is provided for informational purposes only and is not legal advice. If you record calls, you should have your counsel review your disclosures, consent flow, retention settings, and customer terms.

Information we collect

Information you provide

• Account information: name, email, login credentials, billing details.
• Workspace settings: business name, business hours, call routing, agent configuration.
• Support communications: messages you send to us (and any attachments).

Information we collect from calls

• Call metadata: phone numbers, timestamps, duration, disposition/status, and related technical events.
• Call content: recordings, transcripts, and summaries if you enable recording or transcriptionin your configuration.
• Lead and appointment details: information a caller provides (for example: name, phone number, reason for calling, and optional notes).

Automatic information

• Device and log data: IP address, browser type, pages visited, and diagnostic logs used for security and reliability.
• Cookies and similar technologies: used for authentication, preferences, and basic analytics.

How we use information

• Provide and operate the service (answer calls, route calls, generate summaries, deliver transcripts).
• Bill for subscriptions and usage-based charges (for example, minutes consumed).
• Improve quality, debug issues, prevent fraud, and monitor for abuse.
• Respond to support requests and send operational communications.
• Comply with legal obligations and enforce our terms.

Call recording, notices, and consent

Laws regarding recording and monitoring calls vary by jurisdiction. You are responsible for ensuring you have a lawful basis (including any required notice and consent) before recording or transcribing calls.

We provide technical tools (for example, storing transcripts and summaries), but we do not provide legal compliance advice and cannot determine whether your use is lawful in a specific jurisdiction.

Sharing and subprocessors

We share information with service providers (“subprocessors”) that help us deliver the service. Depending on your configuration, this may include:

• Twilio (telephony and call routing)
• OpenAI (speech-to-text, real-time call handling, summarization)
• Stripe (billing and payments)
• Supabase (authentication and database hosting)
• Workflow automation tools (webhooks you configure)

We may also share information when required by law, to respond to lawful requests, or to protect our rights and the safety of users.

Data retention

We retain call metadata, transcripts, summaries, and other content for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention may vary depending on your plan, your configuration, and your deletion requests.

If you delete content in the product, we will delete or de-identify it within a reasonable period, except where we are required to retain it for legal, accounting, or security reasons.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no system is 100% secure and we cannot guarantee absolute security.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your information. You can also manage certain preferences in the product. To request assistance, contact us using the details below.

International transfers

Your information may be processed in countries other than your own, including where our subprocessors operate. Where required, we rely on appropriate transfer mechanisms.

Contact

Questions about this policy? Contact: [email protected] (replace with your real support email) and include your account email and workspace name.