01Off-hours
After-hours call answering
Choose when AnswerCheap should answer, including nights, weekends, lunch breaks, or another schedule that fits your business.
Real calls start after phone setup, a public callback, and one successful call test.
Features
AI Answering Service Features and Controls
See what happens during a call—and what your team gets afterward. Each feature starts with your greeting, questions, hours, and handoff rules.
- After-hours calls
- Lead capture
- Appointment requests
- Call summaries
What your team gets
Example call notes
- Intent
- New service request
- Priority
- Standard
- Next
- Capture requested time
02Next step
Call routing
Use why the person called, your business hours, and your rules to take a message, record a callback, or try a transfer.
03New leads
Lead capture
Ask the questions your business needs and capture the caller’s name, contact details, service, location, urgency, and preferred callback time.
Send new leads and their captured details to a connected team tool after testing that destination.
04Inquiries
Appointment requests
Record the service, requested date and time, caller details, and notes so your team has a complete request to check.
A connected Google Calendar can create an event from the requested time. It does not check availability or reschedule an existing event.
05Transfers
Transfers with context
When a person should take over, try the teammate or number you chose with the caller’s reason and details already gathered.
Your team chooses the target and the fallback when no one answers.
06Summaries
Call summaries and transcripts
Check the available summary, transcript, captured answers, call status, and outcome before following up.
07Recording
Call recording
Enable or disable recording per number. You remain responsible for notices, consent, and applicable law.
08Screening
Spam call blocking
Use rules to block selected spam and wrong-number patterns.
09Workflows
Integrations and automations
Send call summaries, new leads, or appointment requests to Slack, Google Calendar, HubSpot, Zapier, Make, or your own workflow.
Choose a supported call event, connect one destination, and test the full path before depending on it.
The phone will ring
Ready for the next call to go somewhere useful?
Start a free trial to set your greeting, questions, hours, and next steps before the first real call.